8/11/2023 0 Comments Carbonite reviews to work there![]() Also expect for your commissions to be delayed at least 1 month a couple of times a year at this rate. The biggest problem is the fact that it takes 2-3 months to receive a comp plan for the year and then management wonders why sales volume is low when most sales folks just received their comp plan at the end of q1 (some not even understanding what they can sell). Most internal folks still can't route opportunities to the correct rep after months in. depending on the sales team you're positioned to as now it is very broken up on who can sell what to who. You are likely to experience shakeups while working at Carbonite but you'll also have the opportunity to offer an all encompassing data protection portfolio to customers. That is mostly due to the 4 acquisitions that have taken place in the last several years but still causes internal issues and many customers/partners experience growing pains. The sales teams have seen 2-3 territory change ups in just the last year alone. Lewiston office still exists for business and higher-tier support reps, and I suspect so they can still - more. based, but now it's just a skeleton of what it was a few years ago because they contracted a Jamaican call center for the bulk of contact because it was cheaper. This company received a lot of publicity because it hired tech support that was U.S. Where before it was about getting people on the right product it is now looking for any and every opportunity to try to sell people a higher plan, whether they really need it or not. Have actually seen people be told by their manager that if they don't improve their sales figures, they would be fired for "insubordination". They cleverly brand it as 'improving the customer experience' but let's be clear, there are sales quotas you MUST meet to avoid punitive action or firing. What was always touted in the past as "Not a Sales Position" has become all about sales. Center was constantly winning global awards for customer service with satisfaction numbers that regular call centers can barely reach halfway to.Īt this point, it has shifted to a different company. Customer happiness was at award-winning levels and it was an honest company that would make sure you had the right product, but would not try to upsell a customer to a product they really didn't need just to make a quick buck. That focus on customer care was what made it different from competitors with tech support based out of third-world countries, and it showed. ![]() Was very much about the customer experience when I started years ago.
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